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The COVID-19 pandemic flipped our professional world upside down, but now more than one year later, are you wondering “when are we going back to the way that we used to do it” or “why weren’t we doing it this way all along”? The pandemic forced use of remote services for clinical care, CRT provision, education, device monitoring and maintenance, and it is becoming clear that at least some of this “new normal” is here to stay. This webinar will provide highlights of what we knew about remote services prior to the pandemic and identify strategies that will help us thrive with ongoing remote practices post-pandemic.